Payment at the time

Payment terms are strictly PAYMENT AT THE TIME.

Zone day discount

Payment for consultation and treatment at the time is required to qualify for any free visit offers. If payment isn’t made at the time the full visit fee will be charged.

Out of Hours

Clients are required to pay at the time for out-of-hours work using debit or credit card. Occasionally cash may be accepted. For new consultations a prepayment at the time of the call will be required

Insurance

Obviously in the veterinary world there is no NHS to provide medical treatment so horse owners rely on their own finances or horse insurance.

We understand as horse owners ourselves that looking after your horse can be expensive. There are lots of costs such as livery bills, bedding, feed, farriery and, of course, veterinary bills. Many of the other costs can be budgeted for in advance whereas veterinary bills often come as an unwelcome surprise. Insuring your horse can help to reduce these problems but there are still risks of exclusions, cost of excess and variations in the extent of insurance cover. If you telephone the office and speak to our insurance specialist they will be able to provide some advice on claims.

To enable us as a veterinary practice to keep our fees to a reasonable level, we need to ensure that payments are made on time. Delays in payment cause problems with cash-flow and require administrative staff to spend time following up on the debt payments; also suppliers demand strict payment terms.

We invest heavily in new equipment to provide the best service possible for our clients.

Call Monitoring

All calls are recorded for quality and training purposes